Refund, Return & Cancellation Policy

1. When You Are Charged

When you check out, a pending authorization is placed on your card. You are only charged after a licensed clinician reviews your intake and issues a prescription. If the clinician does not approve treatment, no charge is captured and the authorization is released.

2. Consultation Fee Refunds

If a clinician determines you are medically ineligible for therapy during intake evaluation, you will receive a 100% refund of any initial consultation fee.

3. Medication Returns

Under federal and state law (including Board of Pharmacy regulations), prescription drugs cannot be returned, restocked, or resold once dispensed and shipped. All medication sales are final upon pharmacy shipment.

4. Cancelling Your Subscription

You may pause or cancel your subscription at any time without fees by emailing support@lavararx.com or visiting your patient portal. To avoid renewal charges, submit your cancellation at least 48 hours before your monthly billing date. To cancel an order before it ships, email support@lavararx.com or call (888) 287-4637.

5. Contact

Questions about a charge or refund: support@lavararx.com or (888) 287-4637. Online Edge Agency LLC d/b/a Lavara Rx, 2031 Harrison St, Hollywood, FL 33020.